Technology Support Specialist

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Specialist is an integral part of Latham’s Technology team. This role will be responsible for installing and maintaining firm notebooks, desktops, computer hardware and software, while Providing support to desktops, notebooks, hardware, and customer related services as well as providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our Manchester office. 

Other key responsibilities include:

• Assisting end users for firm-approved applications using a variety of different methods, including applications like Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
• Setting up and configuring desktop and notebook computers and printers
• Coordinating with other local Technology department members on product installation, training, and support, as well as assisting or running projects on various issues as needed

We’d love to hear from you if you:

• Possess proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel and Outlook), iManage 10, and Litera ChangePro
• Demonstrate advanced knowledge of standard hardware components and peripherals
• Display knowledge and proficiency with mobile devices (i.e. iPhone, iPad, Android devices) in a corporate environment

And have:

• Relevant technology support experience with PC hardware/software
• Experience in a customer-focused role

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.      #LI-Onsite #LI-EH1