Administrative Service Centre Assistant

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Administrative Service Centre Assistant is an integral part of Latham’s Administrative Services team. This role will be responsible for working within the Administrative Service Centre (ASC) performing a variety of duties for an assigned group of clients across the firm, while assisting with all day-to-day tasks supporting the Attorney Support function and other business services units as assigned. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Other key responsibilities include:

• Providing a high level of customer service to clients
• Utilising various resources including staff and technology applications to maintain quality services within the Administration department
• Supporting ongoing process improvements and efficiencies
• Receiving administrative tasks from clients and providing regular updates regarding receipt and status of tasks, assignments, and projects, consistently meeting agreed deadlines
• Entering all assigned service requests into ServiceNow ticketing system and monitoring ticket from open to close status ensuring all service level agreements are met

We’d love to hear from you if you:

• Possess the ability to communicate professionally with colleagues and clients
• Exhibit the ability to work in a team environment with a well-developed customer focused orientation
• Display the ability to completes all tasks, routine or complex, promptly and courteously demonstrating a can-do attitude at all times
• Demonstrates organisational and effective time management skills

And have:

• Educated to GCSE level or equivalent, with qualification in English and Maths, preferably 
• Prior work experience, preferably 

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.