Global Document Services Coordinator

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The GLODOCS Coordinator is an integral part of Latham’s GLODOCS team. This role will be responsible for coordinating department workflow, performing intake of document production work, clarifying instructions, negotiating deadlines, communicating status of jobs, maintaining the ServiceNow GLODOCS log, distributing work to Analysts, Specialists, and Proofreaders, and assuring that deadlines are met, while processing and distributing all document requests coming into the GLODOCS center and providing necessary clarification as needed. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Please also note, the schedule for this role will be Tuesday - Friday, 6:00 pm - 2:00 am BST and Saturday, 4:00 pm - 12:00 am BST.

Other key responsibilities include:

• Managing emails received in the GLODOCS mailbox and moving requests to appropriate Outlook folders
• Estimating job duration and difficulty and negotiating deadlines for projects to assure that agreed-upon deadlines are achievable
• Ensuring accurate and timely completion of assignments and responding to inquiries from customers
• Creating, revising, formatting, and maintaining document files at an advanced level in core applications such as, Word, Excel, PowerPoint, and Acrobat
• Communicating with GLODOCS staff to ensure that they are on track to meet their deadlines

We’d love to hear from you if you:

• Demonstrate the ability to understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration
• Display the ability to analyse or troubleshoot issues and implement appropriate solutions
• Possess the ability to evaluate a variety of factors to accurately ensure that demand for departmental

And have:

• A High School Diploma or equivalent, with a Bachelor’s degree preferred
• Microsoft certifications in Word, Excel, and PowerPoint
• Experience working as a word processor at a professional services organization

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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