Network Operations Center Analyst

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Network Operations Centre Analyst is an exciting and integral part of Latham’s Technology team. This unique new role will be responsible for continuously monitoring the performance and health of the firm’s technology infrastructure such as databases, network devices, virtualisation, storage, and compute. The Analyst will develop collaborative, interactive relationships with subject matter experts within the Global Technology department to ensure the Network Operations Centre (“NOC”) monitoring is functioning well for newly onboarded infrastructure and applications. This role will be located in our Manchester office.

Other key responsibilities include:

• Assisting supervisor and core infrastructure and business technology teams to create regular performance and system capacity reports for regular updates to senior management on system capacity for budgeting and forecasting
• Operating numerous vendor, windows, network, and monitoring tool-sets to provide stakeholders the information necessary to ensure the firm’s network, applications, and IT services are healthy and available
• Working closely with members of Platform Service Operations team to provide efficient procedures/communications to streamline processes and satisfy various department needs for issue remediation
• Initiating maintenance and troubleshooting steps; diagnosing problems, testing, recommending, and implementing solutions to technology problems and drawing valid conclusions where required
• Identifying and recommending opportunities for Continual Service Improvement for key services alongside Event, Problem, Incident, and Change Management and NOC best practice activities

We’d love to hear from you if you:

• Are seeking an exciting new opportunity to support the creation of a newly created global service from the early stages
• Display excellent organisational skills needed to manage time well, prioritise effectively, and handle multiple deadlines
• Demonstrate well-developed and professional interpersonal skills and the ability to interact effectively with people at all organisational levels of the firm
• Possess strong analytical skills, including effectively defining problems and identifying solutions

And have:

• Certification/s in one or more: ITIL, Azure, AWS, Microsoft, CompTIA, Cisco
• Relevant experience in a helpdesk, NOC, or IT support role and working with or supporting Microsoft technology components
• Ability to diagnose and resolve basic technical issues and applying a technical troubleshooting methodology to determine the cause of faults or other issues
• Basic understanding of servers and systems including windows, switches, routers, VMWare, and ancillary services

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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